Murphy Wall-Beds Hardware Inc. has been manufacturing hardware exacting standards by experienced professional since 1975.

Murphy Wall-Beds Hardware Inc. provides full replacement warranty on any hardware found defective because of workmanship during manufacture. The warranty length is based upon each Murphy Bed product.

• DIY - 5 Year Warranty • Supreme Steel - 25 Year Warranty • Elite Aluminum - Lifetime Warranty • Wall-Bed Hardware - 15 Year Warranty • Build-A-Bed Cabinetry - 5 Year Warranty

The warranty is applicable for both residential and commercial applications.

The replacement part must be returned to our factory for our inspection before replacement.

Returned Purchases
All sales will be subject to a 25% re-stocking fee as well as fees incurred for both outbound and return shipping. A further deduction of fees may apply when customs and/or duty charges are applied by the return freight carrier. All returns will be examined upon arrival to the company warehouse and subsequent charges may be added for damaged goods. Returns will be accepted within 30 days from receipt of purchase. Refunds will be processed once all paperwork is completed, goods have been received and shipping/customs fees have been received and calculated. A company check will be mailed for money owed.

Damaged or Missing Parts
In the event of a missing or broken piece, simply call the Murphy Wall-Beds Hardware customer service line at 1-800-667-6336 within 14 days of your purchase. It is our commitment to you to mail replacement parts, free of charge, within 10 business days of this notification. Replacement parts will not be provided free of charge after the 14 day grace period.

Courier Services
Typically Murphy Wall-Beds Hardware uses UPS standard ground service and the shipping lead time is approximately 7-10 business days. The Purchaser will be expected to accept the delivery and, if needed, document any damages incurred during the shipping process. When reporting damages to Murphy Wall Beds Hardware, emailed photo’s of incurred damages will be necessary to finalize claims. If the courier is unable to complete the delivery of a shipment, a notice will be left stating that a delivery has been attempted.

Motor Freight Deliveries
(Shipments with a pallet delivered by Semi-Trailer Truck or similar vehicle and offloaded by Purchaser)

Shipments will be delivered to, or as close to, the Purchasers property line and/or driveway provided the location is deemed assessable by the delivering carrier. It is the Purchasers responsibility to inform Murphy Wall-Beds Hardware at time of purchase of any unusual or difficult location or delivery issues, so necessary arrangements may be made with the delivering carrier ,where possible. Purchasers may incur additional shipping costs depending on the Purchasers specific situation. The delivering freight carrier is not obligated to assist the Purchaser with unloading the freight.

It is strongly recommended that the Purchaser have at least 1 assistant to help offload freight from the delivery truck. The Purchaser should be aware that if the total freight exceeds 500 lbs, units will be offloaded one piece at a time with individual pieces and components ranging between 22-115 lbs that should be manageable in most situations. The Purchaser will be given a reasonable time frame to unload freight from the delivering freight carrier vehicle ranging between 20-30 minutes.

The Purchaser agrees to accept all financial responsibility for demurrage and rerouting costs if the ship-to location is changed after the product is shipped from our premises.

Shipment method/procedure must be confirmed at time of order. Purchaser should be aware that all freight is prepaid and that no additional freight charges should be paid to delivering carrier unless Purchasers alters or changes any prior arrangements. Any deviations to prearranged shipping methods will result in additional costs being billed to the Purchaser. In most cases the delivering carrier will bill the purchaser directly for any additional charges.

Purchaser must inspect freight prior to unloading and document any damage on the Shipping Document “BILL OF LADING or DELIVERY SLIP” provided by the delivering carrier. Failure to document any such damage may result in delays in resolving any possible freight damage claims, or the freight claim not being accepted.

Errors and Omissions
In the event of a price error on our website, Murphy Wall-Beds Hardware inc reserves the right to void/refund the order without any costs to the consumer.

Murphy Wall-Beds Hardware is committed to protecting your personal information. The following outlines our policies and use of information that you provide us.

Payment Security
All on-line payments are encrypted and protected by a Secure Certificate.

Information Security
In general, you can visit this website without informing us who you are or revealing any
information about yourself. Our web servers collect the domain names, not the e-mail addresses of visitors.

Collected Information
Your domain name information is not used to personally identify who you are but is instead aggregated to measure the number of visits, average time spent on the site, pages viewed, etc. We use this information to measure how our website is being used and to improve its content. When supplied by you, we use your name and email address to respond to inquires, or to process requests. This information may be shared with our Authorized Dealer network, but only if necessary to fulfill your request or for related purposes.