Where do you ship to?
We offer Free Shipping to the lower 48 States and Canadian Provinces when you order online. Additional charges will apply for shipping to Alaska, Hawaii, Canadian Territories, Canadian Maritime provinces and Internationally. Please either call our office at 1-800-667-6336 or email for a shipping rate.
Are Murphy Beds comfortable?
Absolutely! Unlike sofa beds and futons, Murphy Beds do not require any folding mattresses, so you are sleeping on a quality mattress without the bars and lumps associated with sofa beds and futons.
My order was declined, what should I do?
Sometimes your order may be declined. This could be due to having an International Block on your credit card. As we are a Canadian company, many US credit cards can have this block as a fraud prevention tactic. You would need to phone the number on the back of your card and let them know that you are trying to place an order with our company.
Are Murphy Beds easy to raise and lower?
Yes they are! Our spring-loaded mechanisms ensure effortless opening and closing. Our mechanisms are counter balanced to prevent your bed from unexpectedly falling. You can raise or lower your Murphy Bed with just one finger.
Can I use my own mattress?
Yes, you can use any coil-spring mattress up to 10" thick with the Regular Height Legs and up to 12" thick with the Extended Legs. To ensure you properly balance the operation of your Murphy bed, we recommend having the mattress on site when you install your Murphy Bed.
Can I close my Murphy Bed with all the bedding and pillows in place?
No problem! We provide a Velcro strap system to hold your bedding and mattress in place when your Murphy Bed is in the vertical position. You can open your Murphy Bed and use it immediately.
Can I take my Murphy Bed with me when I move?
Yes, your Murphy bed attaches to any wall studs with three brackets. Our system does not require floor mounting, which can cause serious damage to the floor. Our Murphy Beds present no problem for rental accommodations either.

Download Murphy Bed Disassembly Instructions »
What is the difference between a Side Tilt and Vertical Murphy Bed?
Side Tilt and Vertical refers to the orientation of the bed when opening. A Side Tilt Murphy Bed is in the horizontal orientation and the Vertical Murphy Bed is in the vertical orientation.
Do Murphy Beds attach to the floor or to the wall?
It depends on which hardware system you choose. The Panel Bed Hardware (ie. Elite, Supreme, DIY and Build-A-Bed) are attached to the studs in the wall using three ‘L’ brackets.
What is the Return Policy?
We accept returns within 30 days of time of receipt less a 25% restocking fee and outbound and return shipping.

For more information on our Return Policy, Shipping and Delivery and Warranty please visit our policies page.
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